ORDERING POLICY
At DESIGN \\' CARE, we make it convenient to purchase the items you want from your shopping list. Since shipping is estimated, if the finalized shipping is more than the estimated amount, you will be charged the difference. Once we receive your order, we'll purchase your items and keep you updated with estimated shipping dates and tracking information. You decide if you want to purchase everything at once or over time! You can come back to your shopping list and purchase items at your convenience. However, please do keep in mind that items may go out of stock. If an item you want goes out of stock, we'll work with an interior designer to find an alternate item for you.
SHIPPING POLICY
Since shipping is estimated, if the finalized shipping is more than the estimated amount, you will be charged the difference. Please note, when purchasing through our online store orders will take 2-5 business days for processing. Then, orders will take an additional time to ship. Shipping rates are estimated at checkout.
RETURN POLICY
Due to our mission of going zero waste, we do not accept returns or refunds. However, if you have any issues with your product, please email us. If you received a damaged item we will address these properly. When you email us, please let us know if you have the original packaging and if applicable, attach photos of any damage. Since we purchase directly through vendors, we follow each vendor’s return policy. Our design team guides you through ordering process and helps you to be a smarter online shopper. We encourage you to research purchases before making them, avoid impulse buys, and don’t buy what you don’t need.
REFUND POLICY
If you are unhappy with the progress of your design package, you must reach out to our team at lb@designwcare.com. See below for package type and timeframes on when to reach out to our team to be eligible for a refund. In order to process the refund for any of our design packages, we'll need to speak with you on the phone to hear feedback about your Design \\' Care experience.
Midi and Maxi Design Package
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If after the first interaction phase of your project you feel that your designer isn’t quite ‘getting you,’ we will offer you a 100% refund of you original design fee. Please notify us within 24 hours of idea delivery, so that your designer knows to stop working on your project.
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If after the Styling Concept Delivery phase of your project you aren’t pleased with the process and if you feel like we won’t be able suit your needs, we can offer you a 50% refund of your original design fee. Our designers begins work on your final layout deliverable quickly, so, to be eligible for the refund, we ask that you notify us of your choice within 24 hours of the Styling Concept Board delivery.
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If after the 3D Board Delivery phase of your project you remain unsatisfied, we can offer you a 25% refund of your original design fee. While we encourage you to let us know if you're unhappy at any phase during the design process - the earlier the better! Your designer will problem solve with you, and ensure that your home dreams come true.
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After completing your project and receiving your final layout there is no refund provided.
Mini Design Package
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If after the first interaction phase of your project you feel that your designer isn’t quite ‘getting you,’ we will offer you a 100% refund of you original design fee. Please notify us within 24 hours of idea delivery, so that your designer knows to stop working on your project.
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If after the Styling Concept Delivery phase of your project you aren’t pleased with the process and if you feel like we won’t be able suit your needs, we can offer you a 50% refund of your original design fee. Our designers begins work on your final layout deliverable quickly, so, to be eligible for the refund, we ask that you notify us of your choice within 24 hours of the Styling Concept Board delivery.
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After completing your project and receiving your final layout there is no refund provided.
PAYMENT METHOD
PayPal - In order to pay using PayPal you will need a free PayPal account. PayPal offers various payment options and insures orders up to $500. If you want to pay your order via PayPal, you will be forwarded to PayPal and asked to log into your account or register yourself. Now just select the desired payment method (PayPal balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from PayPal and ship your goods as soon as possible.
Credit Card - Our payment provider, Stripe, ensures a safe and convenient payment process. Only after your order is completed we will charge your credit card.
TRACKING POLICY
At time of ordering, our purchasing team will update your order with any available shipping estimates. Once your items ship, we will update your order with shipping and tracking information, as provided by the vendor.
If one of your items is required to be scheduled for delivery per the vendor's shipping policies, you will be contacted directly by the vendor to schedule your delivery.